
FAQs
Find your answers here
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options displayed at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations are only possible within 1 hour of purchase. Please contact us at olfactoryobsession@gmail.com as soon as possible.
Where do you ship?
We currently only ship to the United States. Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses at this time. Keep checking back as we hope to offer more shipping regions and options in the future.
How long will my order take to arrive?
Orders are processed within 3 business days (excluding weekends and holidays).
If we experience a high volume of orders, processing may be delayed by a few days.
Shipping times vary based on your location and shipping method:
Standard Shipping: 3-5 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: [1 business day] (Available for select locations)
How can I track my order?
Once your order ships, you’ll receive an email with tracking details.
What is your return policy?
We accept returns within 30 days of delivery, provided items are unopened, unused and in original packaging. Visit our Returns & Exchanges page for details.
How do I start a return?
Email us at olfactoryobsession@gmail.com with your order number and reason for return. We’ll provide instructions on how to proceed.
How do I know if a fragrance is right for me?
Check our product descriptions and identify any fragrance notes you may like or dislike. If you need recommendations, email us at olfactoryobsession@gmail.com
Do you work with influencers or offer collaborations?
We love partnering with creators! If you’re interested in collaborating, email us at olfactoryobsession@gmail.com with your details.
Need more help?
We are here for you. If you didn't find the information you were looking for, please contact us directly, we would love to help.